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FAQ

Common Questions

Quick answers before you reach out — or just go ahead and ask us directly.

48 hours from your discovery call. That includes PSA integration, white-label branding, email configuration, and engineer briefing. Our onboarding specialist drives the entire process — you just show up to the kick-off call and answer questions.

No. Every touchpoint uses your brand — your email domain, your ticket portal, your name. Our engineers are briefed on your culture and introduce themselves using your company name. Clients experience you, not us.

We support ConnectWise, Autotask, and HaloPSA natively, plus NinjaRMM, Kaseya VSA, and SolarWinds. Enterprise plans include custom integrations. If you're using something we haven't listed, ask — we likely support it or can build it.

Full access to your chosen plan for 14 days — real engineers handling real tickets under your brand, full PSA integration, and (on Professional/Enterprise) live demand gen campaigns. No credit card required. No watered-down experience.

We only deliver Sales Qualified Leads — contacts who match your ICP (industry, company size, geography), have confirmed IT decision-making authority, and have expressed genuine interest in a conversation. No cold names, no scraped lists.

Monthly plans have no minimum — cancel anytime with 30 days notice. Annual plans commit for 12 months in exchange for a 20% discount. Enterprise agreements are negotiated individually and often include SLA-based exit clauses.

Yes. We serve MSP partners across 38 countries. Our engineers operate across time zones, and our white-label infrastructure supports multiple currencies and regional compliance requirements. Contact us for region-specific details.

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