We started as an MSP. We know the 2am ticket panic, the impossible-to-hire engineer market, and the feast-or-famine growth cycle. We built the solution we wished existed.
Too many great MSPs plateau — not because they lack talent or client relationships, but because scaling support and finding new clients is genuinely hard without a massive budget. We exist to close that gap.
We combine a 24/7 certified engineering team with a B2B demand generation engine into a single, predictable monthly cost — so MSPs of any size can grow like the big players without the overhead of the big players.
In 2022, our founders were running a 12-person MSP in the Pacific Northwest. They had great clients, strong retention — and a support team that was completely burned out from after-hours tickets. Hiring another engineer meant $80,000 a year in fully-loaded cost for coverage that was only needed 40% of the time.
They searched for a white-label support partner. What they found was offshore desks with poor communication, generic ticketing that clients saw through immediately, and zero integration with their PSA. So they built their own.
In 2025, they launched InfraNimbus Tech — a white-label support operation purpose-built for MSPs, by people who had lived the problem. Word spread. Within two years they had 100 partners. Today, the platform serves 500+ MSPs across 38 countries.
Six principles that guide every ticket, every campaign, and every partnership decision we make.
Your revenue growth is our KPI. We measure ourselves by how much we contribute to your business — not just how many tickets we close.
You see every metric in real time. Response times, SLA performance, lead pipeline status — no black boxes. If something goes wrong, you hear it from us first.
We don't let a bad ticket slip by because it came in at 3am. Every engineer is held to the same standard every hour of every day.
Monthly QBRs aren't just a reporting formality — they're a working session where we identify what to improve next quarter and commit to it.
We handle the most sensitive access your clients will ever grant. Every engineer is background-checked, certified, and operates under strict data handling protocols.
We don't optimize for trial-to-paid conversion. We optimize for year-5 retention. Our business only works if yours keeps growing.
Real feedback from MSPs who've been with us for 1 to 5+ years.
"We were losing sleep over after-hours tickets. Within two weeks of going live, our team stopped getting woken up at 2am entirely. Our clients didn't notice a thing — except faster response times."
"The leads are real. We've closed four new clients from the demand gen program in five months. That's more than our entire previous year of outbound. The ROI is 6x what I projected."
"I was skeptical about white-label support maintaining our quality standards. Three years in, our CSAT score is actually higher than when we ran support internally. These engineers are exceptional."
"Onboarding was genuinely 48 hours. I expected the usual vendor overpromise. Instead my account manager had the ConnectWise integration live and engineers briefed before I'd even finished my coffee Tuesday morning."
"We added NOC monitoring last quarter and caught a client's failing RAID array before it became a data loss event. That single incident alone justified two years of the service cost. Absolutely indispensable."
"Revenue is up 94% since we partnered. We went from 3 engineers handling everything to our core team closing deals while InfraNimbus Tech handles the delivery. It's fundamentally changed our business model."